General Terms and Conditions of Sale

TITAN Industrial Products

Welcome to the TITAN Industrial Products website.

By making a purchase on our site, you agree to the terms of the conditions below.

  1. Accepted Payment Methods
  • Credit cards: Visa, Mastercard, American Express.
  • E-wallets: Google Pay.

All transactions are secured by an SSL encryption system to ensure the confidentiality of your information.

  1. Shipping Policy

2.1 Delivery Times:

  • Orders are processed within 1 to 3 business days.
  • Delivery times vary depending on your location and the shipping method selected.

 

2.2 Shipping fees :

  • Shipping fees are calculated at the checkout.
  • You can also choose to pick up your order for free directly at the warehouse located at the address below once you have received confirmation that your order is ready:

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TITAN Industrial Products

300 Rue Rotterdam, local 500

Saint-Augustin-de-Desmaures, QC

G3A 1T4

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  1. Return and Refund Policy

3.1 Return Times:

  • You have 5 days from the receipt of your order to request a return.

3.2 Return Conditions:

  • The products must be in their original condition, unused, and in their original packaging.

3.3 Return Procedure:

  • Contact our customer service at [email protected] to obtain details about the return procedure.
  • Return shipping costs are your responsibility, except in the case of a defective product or an error on our part.

3.4 Refund:

  • Refunds will be processed within 7 business days following the receipt of the returned product.

3.5 Refund Fees:

  • A 5.00% fee of the total initial amount will be applied to your refund for restocking.
  • Shipping fees are in no case refundable once your order has been delivered or is in transit.

 

  1. Customer Service

For any questions or assistance, you can contact our customer service at:

  • Email : [email protected]
  • Phone : 1 877-873-9916
  • Business hours : Monday to Friday from 8AM to 4PM (EST)

 

 

 

  1. Modification of the Purchase Policy

We reserve the right to modify the terms of sale at any time. The changes will be posted on this page and will take effect immediately.

 

 

 

Thank you for your trust and enjoy your shopping experience on our site!